At Trident Sports Events, we understand that plans can change. The following policy outlines the options available should you no longer be able to take part in an event.

Our aim is always to help where possible. We encourage participants who can no longer attend to utilise our transfer and deferral options, which are often the most flexible and cost-effective solution.

Please note that this policy applies to all Trident Sports Events unless otherwise stated.

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Transfers

 

Transfer to Another Person

Entries may be transferred to another participant up until entries close for the event (typically the Friday before race day).

A £5 administration fee will apply to all participant transfers.

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The new participant must complete all required registration details before the transfer can be completed.

Transfers must be completed through Eventrac using the unique link provided in your entry confirmation email.

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Transfer to Another Event or Distance

Participants may transfer to a different Trident Sports Events event or distance up until entries close for the event (typically the Friday before race day).

A £5 administration fee will apply.

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If the new event or distance has a higher entry fee, the participant will be required to pay the difference.

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No refund will be given where the new event or distance has a lower entry fee.

Transfers must be completed through Eventrac using the unique link provided in your entry confirmation email.

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Deferrals

 

Participants may defer their entry up to 14 days before the event date.

A £5 administration fee will apply.

Deferrals may only be used for the same event in the following season.

Only one deferral is permitted per entry.

If the deferred event does not take place in the following season, no refund, transfer or credit will be offered.

Deferral requests received within 14 days of the event will not be accepted.

 

Deferral requests must be submitted by email to info@tridentsportsevents.co.uk.

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Deferrals are not considered approved until written confirmation has been received from Trident Sports Events.

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Refunds

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More Than 4 Weeks Before the Event

Participants may withdraw and receive a full refund of their entry fee.

Please note that any booking fees paid at the time of entry are non-refundable.

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Between 4 Weeks and 1 Week Before the Event

Participants may withdraw and receive a 50% refund of their entry fee. Booking fees remain non-refundable.

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Within 7 Days of the Event

No refunds will be offered.

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Injury & Illness

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Due to the nature of event planning and the costs incurred in staging events, injuries and illnesses are not eligible for refunds outside of the refund policy outlined above.

Participants who are unable to attend due to injury or illness should utilise the transfer or deferral options available where eligible.

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Non-Starters

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Participants who do not attend the event and have not transferred, deferred or withdrawn in accordance with this policy will be classed as non-starters. No refund, transfer, deferral or credit will be offered to non-starters.

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Requesting a Refund

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Refunds requests must be submitted by email before the applicable deadline.

Please contact:

info@tridentsportsevents.co.uk

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Refund requests are not considered approved until written confirmation has been received from Trident Sports Events.

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Eventrac Transfers

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Participant transfers and event transfers are managed directly through Eventrac.

Participants can access these options using the unique management link contained within their original entry confirmation email.

If you are unable to locate your confirmation email, please contact us for assistance.